Introduction
Welcome to Filek House, operated by Kultours SRL. By accessing our website or making a reservation, you agree to be bound by the following terms and conditions. Please read them carefully.
General Information
- Company Name: Kultours SRL
- Hotel Name: Filek House
- Location: Sibiu, Romania
Booking and Reservations
1. Booking Confirmation: A booking is confirmed only when a confirmation email is sent by Filek House. Until then, all inquiries are considered provisional.
2. Payment: We accept major credit cards, bank transfers, and cash payments. A valid credit card is required to secure a reservation.
3. Cancellation Policy:
- Cancellations made more than 14 days before the arrival date will incur no penalty.
- Cancellations made within 14 days of the arrival date will be charged 100% of the total booking amount.
- No-shows and early departures will be charged 100% of the total booking amount.
- Other conditions may apply, depending on the reservation. Please refer to your specific booking confirmation for detailed information.
Check-in and Check-out
1. Check-in Time: 4:00 PM
2. Check-out Time: 11:00 AM
3. Late Check-out/ early check-in: Subject to availability and may incur additional charges.
Accommodation
1. Room Occupancy: Each room can accommodate a maximum number of guests as stated in the booking details. Extra guests are not allowed unless confirmed by the management.
2. Children and Extra Beds Policy: Children of all ages are welcome at Filek House. To ensure accurate pricing and capacity information, please include the number of children and their ages when making your reservation.
3. Crib and Extra Bed Policies:
- For children aged 0-2 years: A charge of 60 RON per night per child will apply for a crib, available upon request.
- For children aged 3-13 years: A charge of 100 RON per night per child will apply for an extra bed, available upon request.
- For children aged 14 years and older: A charge of 150 RON per night per person will apply for an extra bed, available upon request.
- The cost for cribs and extra beds is not included in the total reservation price and must be paid separately during your stay. All cribs and extra beds are subject to availability.
4. Pets: Pets are not allowed on the property.
Guest Responsibilities
1. Damage: Guests are responsible for any damage to the property caused by themselves, their companions, or their visitors. The cost of repairs or replacements will be charged to the guest.
2. Conduct: Guests are expected to conduct themselves in a respectable manner and not disturb other guests. Management reserves the right to refuse service or terminate the stay without refund if guests behave inappropriately.
Liability
1. Personal Belongings: Filek House is not responsible for the loss or damage of guests’ personal belongings.
2. Safety and Security: Guests are advised to lock their rooms and secure their valuables. We do not accept responsibility for any injuries, losses, or damages that occur on the premises.
Privacy Policy
We respect the privacy of our guests. Personal information collected during the booking process will be used solely for the purpose of managing reservations and providing services. We do not share personal information with third parties without consent.
Force Majeure
Filek House and Kultours SRL shall not be held liable for any failure to perform their obligations where such failure is due to circumstances beyond their control, including but not limited to natural disasters, war, strikes, or governmental restrictions.
Changes to Terms & Conditions
Filek House reserves the right to amend these terms and conditions at any time. Changes will be effective immediately upon being posted on our website.
Governing Law
These terms and conditions are governed by the laws of Romania. Any disputes arising under or in connection with these terms shall be subject to the jurisdiction of the courts in Sibiu, Romania.
Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
- Email: info@filek.ro
- Phone: +40 723 666 444